Privacy policy.

Who we are

Newstead Aesthetics is a nurse led aesthetics clinic operated by Bobbie Thompson, a registered nurse, at 19 Longland Street, Newstead QLD 4006.

This policy explains how we collect, use, store and disclose your personal information, and it applies to this website and to the information you share with the clinic. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Contact details, such as your name, email address and phone number, when you make an enquiry through this website or book a consultation.

Health information relevant to your care, such as your medical history, medications, allergies, treatment records and clinical photographs. Health information is sensitive information under Australian privacy law, and we only collect it with your consent and where it is reasonably necessary to provide safe, appropriate treatment.

Basic technical information generated by your visit to this website, such as pages viewed, which we use in aggregate to understand how the site is used.

How we use your information

To respond to your enquiries and manage your appointments.

To assess your suitability for treatment, plan and deliver your care, and meet our clinical record keeping obligations as a registered health practitioner.

To contact you about your treatment, including reminders, aftercare and follow up.

We do not sell your personal information, and we do not use your health information for marketing. Clinical photographs are never published or shared without your separate, explicit consent.

Who we share it with

Trusted service providers who help us run the clinic, such as our online booking platform (Timely) and the service that delivers website enquiry forms to our inbox. These providers only receive what they need to perform their service.

Your prescribing practitioner, where a treatment requires a prescription, and other health practitioners involved in your care where you consent.

Otherwise, we only disclose personal information where the law requires or permits it.

How we store and protect it

Clinical records are kept securely and retained for the periods required of registered health practitioners in Queensland and New South Wales.

Some of our service providers store information on servers located outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

Access, correction and complaints

You may request access to the personal information we hold about you, and ask us to correct it, by emailing [email protected].

If you have a concern about how we have handled your information, please contact us first and we will do our best to resolve it promptly. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page, with the date it was last updated.